Lodging Operations
About Lodging Operations
This program prepares students for employment as guest service/front desk agents and entry-level supervisors in the fast growing hospitality industry in Central Florida. Students will receive training in hotel operations, focusing on the front office, housekeeping operations, food and beverage management, and sales and marketing. Coursework emphasizes developing quality guest service and leadership/supervisory skills. Students will be able to practice skills learned on hotel front office systems as well as in a virtual hotel training simulation. This program is offered in traditional classroom instruction.
The mission of this program is to foster growth and development igniting students’ passion for hospitality and preparing them for a fulfilling professional journey.
Program Structure
| Postsecondary Program of Study | OCP | Course | Hours |
| Guest Services Agent | A | HMV0740 | 150 |
| Front Desk Agent | B | HMV0201 | 300 |
| Lodging Manager | C | HMV0202 | 150 |
Dual Enrollment is available for high school students. View the Dual Enrollment at OTC video playlist.
Additional Program Details
Program Structure Details
Occupational Completion Points (OCPs) - The Lodging Operations program is a planned sequence of instruction consisting of three Occupational Completion Points. OCPs provide a student with early completion training options linked to employment opportunities established by the Florida Department of Education based on the Standard Occupational Classification (SOC) system and accepted industry titles. Academic skill level required to complete program: Grade 9 language, math, and reading.
Industry Certification/Licensure
Near completion of the program, students take at least two of the following certification exams from the American Hotel and Lodging Association and National Restaurant Association:
- Certified Front Desk Supervisor (CFDS)
- Certified Guest Service Professional (CGSP)
- Hospitality Skills Certification for Line-Level Staff
- SafeStaff® Food Handler Certification
Optional Exams
- National Professional Certification in Customer Service, National Retail Federation
- ServSafe® Certified Food Protection Manager
Articulation
Upon successful completion of this program, students enrolling in an A.S. degree program are eligible to be awarded articulated credits at:
Valencia College:
- Hospitality and Tourism Management A.S. degree – Up to 9 credits
Program Cost
*Subject to change
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Interested in more information about the Lodging Operations Program?
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