Enterprise Desktop and Mobile Support Technology
About Enterprise Desktop and Mobile Support Technology
This program focuses on operation, configuration, and troubleshooting of current operating systems, mobile devices, and a variety of enterprise PC hardware. Included is development of skills in installing, configuring and troubleshooting of business applications, fundamental network concepts, printers, cabling, PC hardware, software, iOS, Android and more. The program develops mindsets and relationship skills required in a customer service industry with focus on technical skill sets required by local employers in the IT field. The structure of this program is intended to prepare students to complete the CompTIA A+ and the CompTIA Network+ industry certifications. The course content includes, but is not limited to, communication, leadership skills, human relations, employability skills, and safe and efficient work practices. This program is offered with hands-on, traditional instruction.
The mission of this program is to prepare students for employment or advanced training in a variety of occupations in the information technology industry.
Program Structure
| Postsecondary Program of Study | OCP | Course | Hours |
| Computer Hardware Fundamentals | A | CTS0000 | 150 |
| Operating System Fundamentals | A | CTS0001 | 150 |
| Advanced Operating Systems | B | CTS0002 | 150 |
| Mobile-Security-Domain Environment Fundamentals | B | CTS0003 | 150 |
| Desktop Support Technician | C | CTS0005 | 150 |
| Network Fundamentals | D | CTS0020 | 150 |
| Network Technician | D | CTS0033 | 150 |
Dual Enrollment is available for high school students. View the Dual Enrollment at OTC video playlist.
Additional Program Details
Program Structure Details
Occupational Completion Points (OCPs) - The Enterprise Desktop and Mobile Support Technology program is a planned sequence of instruction aligned with industry standards consisting of four occupational completion points. OCPs provide students with early completion training options linked to employment opportunities established by the Florida Department of Education based on the Standard Occupational Classification (SOC) system and accepted industry titles. Academic skill level required to complete program: Grade 10 language, math, and reading.
Industry Certification/Licensure
At the appropriate time during training, students take the following exams:
- CompTIA A+
- CompTIA Network+
- Microsoft Certified: Azure Fundamentals (Optional)
Articulation
Upon successful completion of this program, students enrolling in an A.S. degree program are eligible to be awarded articulated credits at:
Valencia College:
- Computer Information Technology A.S. degree – Up to 6 credits
- Cybersecurity and Network Engineering Technology A.S. degree – Up to 9 credits
Program Cost
*Subject to change
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Interested in more information about the Enterprise Desktop and Mobile Support Technology Program?
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